Of course.. going through support from bitcoin.com the gentleman is saying that via my extended public key it is showing 0 BCH transferred in or out of the wallet.. this is incorrect
He had me delete the sub wallet from my bitcoin.com wallet, then reimport the wallet with my seed phrase.. it’s not working... I’m actually starting to get worried..
Either they changed the derivation path for their hd wallet or you wrote the recovery phrase in wrong order. First make sure the path is correct, their devs would know
Highly unlikely I wrote the phrase wrong. While the wallet was still there and locked, I was able to see the seed phrase and it matched exactly to what I had written down upon creation
if not possible your recovery phrase is wrong but probably only by one word, or a mistake in order. You might end up spending a lot of time making small changes in the words and test
I was able to see the seed phrase even though the wallet was locked (which I think is stupid for a different reason) but it was the same 12 words same order
The correct order is that a row starts from left to right and continues to the next row. Is there any chance that you wrote it down with the order of columns (from top to bottom)?