As of right now, with my recovery efforts, ALL of my BCH is unreachable.. all due to the bitcoin.com wallet update on iOS. Through multiple avenues, I have still not been able to recover anything. I’m really bummed
Understand ur situation, currently I also out of budget, pls take this small as my helping hand with u in hard time. Keep going dear
pretty unacceptable things happened most of times we dont expected it.
Did the support team get back to you today?
I ran through quite a few different things with them last night... today I haven’t heard back yet... I really wanna get home and try loading the old desktop wallet up and try on that
Try to relax until then. It will work out.
This happened to me too! On Android. Importing to Electron Cash didn't work, regardless of derivation path or password. Importing to the desktop Bitcoin.com wallet worked eventually.
My Bitcoin.com was updated on Android without any problems. I have 3 wallets all have funds. The difference. One wallet always used the same address before. Now the address is
I think it was because I had a spend PW on the wallet..
I read through that... I’m gonna try the Mac version again... problem with exporting the file to electron cash is... support had me delete the locked wallet on my phone to reimport
So hopefully this can be figured out without access to the old locked wallet...
I thing so. I set no password.
changing.
Strange... I think it has something to do with the fact that my wallet was created on a much older version of the app and with password encryption.
Mine was created in like September or something when I wanted to try out bitcoin.coms wallet. It definitely was set with a PW though.. figured I was being smart by enabling that 🙄
My wallet has no password. That's probably the reason.
And how did you wind up getting it right on the desktop wallet?
Since you have the seed and encryption password, the money should be recoverable, but it was quite a hassle for me. I will not use the Bitcoin.com wallet again.
Could not import: wallet not registered at the wallet service recreate it from “create wallet” using advanced options to set your recovery phrase.
Then I was getting a network error message...
I did it on Windows (after failing to get the Bitcoin.com app working on linux at all). I didn't get the same error message as you.
Loaded the older version onto my PC.. entered the seed + that stupid encryption PW and it literally came right up! Thanks bud!
I did get some strange network error, but I just turned everything off and on again a couple of times and it just worked in the end.
I’m gonna try it again maybe on my PC. I’m so irritated right now. Maybe another go on Mac first. feel like I’m not gonna see those coins again. And over a total non user error.
I got my money out but I'm also irritated. They can't just drop support for their own wallet format out of the blue like this. It shows complete disregard for their users.
Well.. I hope I get my money out also...
Good luck! I hope Bitcoin.com support will figure it out. It's totally their responsibility, you did nothing wrong.
Thanks for the help dude!
I’m hoping this is the case... I tried the bitcoin.com desktop wallet for Mac.. and I was unable to even import the wallet was getting the error message:
update, but should work also yet.
I had a old .com wallet on my spare phone die yesterday when it tried to update. Got a message to not delete anything and contact support. I tried the seed on another device with ....
a new installed .com wallet and it worked. Deleted app on old phone, reinstalled it and then recovered from seed which worked.
Had me worried for a while though !
Hope you get your BCH
This happened to me with my digibyte wallet. In most 10's of thousands of digibyte, and a bunch of dividend assets too. No telling how much is in that account. So.... Try this
Make sure every facebook app is updated. The fb apps cause alot of issues. Mine is due to a fb encryption library error which affects alot of apps a big time dev told me.
Are you saying that when you updated your money disappeared?
My phone auto updated the app... because I had a spend pw, and the new bitcoin.com wallet doesn’t support that, the wallet was locked.. when i reimported, no funds found...
Have you tried the seed on the old desktop version of bitcoin.com wallet?
Am going to try this again tonight when I get home from work
Yes, but I was getting an error when creating... would not let me import the wallet and was getting network error messages
Any chance Bitcoin.com has the old version you can re download and then try the seed?
Was debating whether a restore from backup would work. not sure if it will install the newest version of the app tho. but perhaps the locked wallet support had me delete would be there
I checked the address that I sent to from my coinbase account when I bought them.. and it appears that the coins are still in there... I’m meticulous when it comes to this.. so Idk
I managed open my Bitcoin.com wallet using other wallets such as Electron Cash. If you want, I'd be glad to help if you have your seed phrase (don't share them).
I think I’m quitting for the night.. I downloaded electron cash but the only option I saw (quickly looking) was importing from a file.. not a seed phrase... I’m really upset..
With EC choose "Create wallet", choose a normal wallet and then select "Import with seed words".
Tried this on my phone.. no luck.. is it related to the fact that my bitcoin.com wallet had a spending password?
Oh, I didn't know about this. Is this password added later on, or when the wallet was created?
I am also going to check my Bitcoin.com wallet on iOS...
Or is that even possible?
Electron Cash uses files to save wallet settings. After specifying that file, you get to define hiw you want your wallet prepared, such as creating a new wallet or from a seed.
Tried importing the wallet into electron cash iOS.. did not yield anything in any of the addresses... 😞
Did you specify the derovation path? It is m/44'/0'/0' (note the single quotes after each number)
Yes I did this
Also, by any chance, did you (ever) have more than 1 BCH wallet setup? Although using the same derivation path, each new wallet uses a different 'account' path.
Thanks for your help... even with your scammy site recommendation!
Many people put a lot of effort in building what becomes
https://iancoleman.io/bip39/ tool. It works just like a calculator. I do not condone calling it names such as a scam. (cont.)
1) I checked the code myself.
2) I checked the network traffic myself.
3) I also suggested an offline use to demonstrate nothing is sent back.
Have you?
As I just said.. I was joking.. no offense to be taken... I was playing off of what the previous user had said.. I thought that was obvious. So again, no seriousness to that comment!
LOL, okay. Inguess I didn't quite catch that.
I’m not familiar with the site ;)
I was kidding about the scam thing...
I take it you've managed to solve your issue then. Cheers!
There were a couple of subwallets in there.. 2 or 3
The phrases and given derivation will lead us only to the main/first wallet. I'll check for the correct path for the subsequent wallets.
Meanwhile, did you try the iancoleman site?
I did not. I’m at work right now. I’m going to check it out later when I get home. first, I’m going to give the Bitcoin.com desktop wallet another shot as that was Reccom again
Sure, no worries. Let me know if you got it going later.
If you feel like reaching me in private later, it's
https://t.me/Fockz on Telegram or @Fockz on Twitter and Keybase.
Regarding Ian's site, it helps map out addresses without actually creating a wallet — clarifying the correct derivation path. But the legacy format asks for an extra /0 at the end.
Default derivation path for Bitcoin.com wallets should be:
1st: m/44'/0'/0'
2nd: m/44'/0'/1'
3rd: m/44'/0'/2'
and so on…
To check the receiving addresses, use Ian's site and add /0.
Odd.
To double check:
1) open
https://iancoleman.io/bip39/ then go offline (opt.)
2) enter mnemonic phrases
3) choose BCH coin
4) choose BIP 32 tab
5) enter m/44'/0'/0'/0 (extra /0)
That is EXTREMELY bad advise. That one STEALS funds!
Hence why you go offline after the site loads. Duh.
Ok, fair enough. But one should IMMIDIATELY after exposing the private key and get access to funds, move the funds to a new wallet.
Yea.. if I can avoid typing my seed phrase on a website.. I will. Going to go a few different routes before I go there.
Check if the addresses listed here matches the one in Electron Cash on iOS. If they are the same, then you did your Electron Cash setup correctly and we'd have to look deeper.
electron cash uses seed phrase. If you have your seed, your funds are safu. Create a new name for your wallet file, click next, Standard wallet (if it was), next, I already have a seed
Ahh shit, you have the backup seed phrase right?
If you have the recovery seed it always possible to retrieve the funds somehow. Only question is whether it is neccessary to use another derivation path and/or perhaps with another
wallet. The funds are there on the chain.
Of course.. going through support from bitcoin.com the gentleman is saying that via my extended public key it is showing 0 BCH transferred in or out of the wallet.. this is incorrect
He had me delete the sub wallet from my bitcoin.com wallet, then reimport the wallet with my seed phrase.. it’s not working... I’m actually starting to get worried..
Either they changed the derivation path for their hd wallet or you wrote the recovery phrase in wrong order. First make sure the path is correct, their devs would know
44/0/0 is the derivation for the bitcoin.com wallet. I'm not aware of it changing from old wallet version.
Yes unless the OP created the wallet with a very old version of bitcoin wallet?
I think it was the last update that I was using... definitely not a very old version
Highly unlikely I wrote the phrase wrong. While the wallet was still there and locked, I was able to see the seed phrase and it matched exactly to what I had written down upon creation
if not possible your recovery phrase is wrong but probably only by one word, or a mistake in order. You might end up spending a lot of time making small changes in the words and test
The phrase I had written down, matched the seed phrase in the locked wallet exactly
I was able to see the seed phrase even though the wallet was locked (which I think is stupid for a different reason) but it was the same 12 words same order
The correct order is that a row starts from left to right and continues to the next row. Is there any chance that you wrote it down with the order of columns (from top to bottom)?
Thanks for your help dude!
I attempted to Enter the words based on this possible error... no luck. That didnt work either
I mean.. the words are numbered. That would also be highly unlikely that I did that
Don't be sad, I think everything will be okay.
Working with bitcoin.com support right now... I hope I’m not fucked.. it may not mean a lot to some.. but that shit means a lot to me...
Import the seed to electron cash
Gonna try tomorrow.. but why wouldn’t the imported seed work when I did it via the bitcoin.com wallet?!
That's a mystery to me. Should of worked. The wallet just overhauled big time, like major rework to the way it works that I'm not sure if it can even be considered a fork of the copay
Wallet. Maybe just a sad little bug.
Just tried importing seed into electron with multiple derivation paths... ZERO funds shown.. I’m looking at the address from coinbase I sent it to and it’s showing the funds
In newer versions the Bitcoin.com wallet is not so good at checking all the addresses. Try pressing the wallet name, then the three dots in the right corner, then wallet information
and scan for missing transactions.
I’ve tried this multiple times over hours.. no luck
When specifying derivation path, don't forget the ticks. They actually do make a difference. Something I learned just now. m/44'/0'/0'
Thanks for your help man!
So happy to hear that. Congrats!!!
Sad :( some bug in the wallet then it seems. Did you try in electron cash with m/44/0/0 derivation path?
I got it! Woohoooo!!!!! Thanks for your help bud!
Awesome! And you're welcome!:) what was the solution?
Loaded the older version of the bitcoin.com wallet onto my PC used my seed AND the encryption pw.. loaded right up in that version
Damn. Can't believe this should be necessary
Them dropping the support for the encryption password because it wasn’t “high up on the list of features” was a stupid decision.. people with 0 tech knowledge will not be able..
agree! did you mention it to them?
Absolutely! The response., “ Your feedback in regard the removal of the ability to use encrypted mnemonics in the new version of the...
Great. I hope they'll take it seriously.
Me too Im still trying to figure out why in the hell not rolling that feature into the new wallet was even considered. I can’t think of one good reason.. I mean, it was already coded
app is duly noted and is being shared with the rest of the team.”
To figure all that out... there’s no way. Completely negates the onboarding and continued usage by a number of people.. mistakes like that, that is
Yup.. no luck. I think it has something to do with the spending pw that I had in the account maybe
Try to import in electron cash using single derivation path
44/0/0
Don't worry. Your funds are surely not lost.
Yeah. The Bitcoin.com wallet uses the btc derivation path for some reason.
I am literally obsessive with writing everything down... I know this is my seed phrase... but this shit seems gone... I’m so bummed.. that was a lot that I don’t know how to recoup
Do not worry, have faith. I believe everything happens for a good reason or something. Maybe if the money was not lost you would have been robbed or fallen into addiction and died.
By chance was this wallet used with tokens too?
No. This was only a BCH wallet
